← Back

Support

Help and guidance for using Somana

Getting Started

Somana is a mental wellness companion that helps you build a daily practice through meditation, breathwork, journaling, and mood tracking.

Meditation

Choose from quiet meditation with a timer, guided breathing exercises, or music-based sessions. Set your preferred duration and soundscape.

Breathing Exercises

Follow guided breathing patterns designed to reduce anxiety and promote calm. Haptic feedback on supported devices helps you stay in rhythm without watching the screen.

Journaling

Write freely or use smart prompts to reflect on your day. You can also record voice journals. All journal content stays on your device and is never uploaded.

Mood Tracking

Log how you are feeling each day. Over time, the colour-coded calendar shows your patterns and trends.

Clinical Assessments

Complete validated assessments (PHQ-9, GAD-7, WHO-5) to track your mental health over time. These are the same tools used by healthcare professionals worldwide.

Account and Login

Forgot your password?

On the login screen, tap "Forgot password?" and enter your email address. You will receive a link to reset your password.

Having trouble logging in?

Make sure you are using the same email address you registered with. If you continue to have problems, contact us using the details below.

Biometric login

On supported devices, you can enable Face ID or fingerprint login from Settings for quicker access.

Deleting your account

You can request account deletion at any time. Contact us and we will remove your account and all associated data from our servers.

Privacy and Your Data

Journal entries and voice recordings are stored only on your device. They are never transmitted to or stored on our servers. Only anonymised metadata - such as dates, mood scores, and activity flags - is stored on our servers.

What data is stored on our servers?

Your email address, mood scores, clinical assessment results, meditation session records, and engagement metadata. Never your journal text or voice recordings.

What if I get a new device?

Your account data (mood scores, assessments, session history) will sync to your new device when you log in. However, journal entries and voice recordings are stored locally and will not transfer automatically.

Read our complete Privacy Policy for full details on how we handle your data, including your rights under GDPR.

Healthcare Professional Linking

If you work with a therapist or healthcare professional, Somana can help you get more from your sessions by sharing your progress data securely.

How does it work?

Your healthcare provider creates a unique linking code within their Somana dashboard. You enter this code in your Settings to establish the connection. You can unlink at any time.

What can my provider see?

Your provider can view your engagement patterns, mood scores, clinical assessment results, and session activity. They can never see your journal entries or voice recordings - these stay on your device.

Can I remove the link?

Yes. You can disconnect from your healthcare provider at any time through your Settings. Once unlinked, they will no longer have access to your data.

Frequently Asked Questions

Is Somana a replacement for therapy?

No. Somana is a wellness and treatment-support tool designed to complement professional care, not replace it. It does not provide medical advice, diagnosis, or treatment.

Is Somana free?

Somana offers both free and premium subscription options. Core wellness tools are available to all users.

Can I use Somana offline?

Some features work offline, including accessing previously loaded content. An internet connection is needed for syncing data, completing assessments, and logging in.

What devices are supported?

Somana is available on iPhone (iOS 16 and later) and Android devices. You can also access the web version from any modern browser.

Crisis Support

Somana is not a crisis intervention service. If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact emergency services or a crisis helpline immediately.

Browse mental health services and organisations: Find Support

Emergency Services

Ireland/EU: 112 or 999 | UK: 999

Crisis Helplines

Samaritans (Ireland/UK): 116 123 (free, 24/7)
Text About It (Ireland): Text HELLO to 50808
Shout (UK): Text SHOUT to 85258

Additional Resources

Pieta House (Ireland): 1800 247 247 (free, 24/7)
Aware (Ireland): 1800 80 48 48
CALM (UK): 0800 58 58 58

Contact Us

If you need help with anything not covered above, you can reach us at:

General support: support@somanaapp.com
General enquiries: info@somanaapp.com

We aim to respond to all enquiries within 48 hours.

Legal